Moore Packaging Corporation Accessibility Plan

Our Accessibility Plan outlines how we remove and prevent accessibility barriers for our customers and employees.

We’ve adopted accessibility standards that align with the Accessibility for Ontarians with Disabilities Act (AODA).

The Plan tracks our progress toward achieving these standards now and in the future.

Statement of Commitment

Moore Packaging is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.


Moore Packaging Corporation is committed to training all employees in accessible customer service, other Ontario accessibility standards and aspects of the Ontario Human Rights Code that relates to persons with disabilities. We will provide training to:

a) all persons who participate in developing the organization’s policies; and

b) all persons who provide goods, services or facilities on behalf of the organization

We maintain records of training provided in accordance with applicable law.

Accessible Emergency Information

Moore Packaging Corporation is committed to providing our customers with publicly available emergency information in accessible formats when requested. We also provide individualized emergency response information to employees with disabilities when needed.

Notice of Temporary Disruption 

Moore Packaging Corporation will notify customers promptly in the event of a planned or unexpected disruption to the facilities or services usually used by people with disabilities.  This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternate facilities or services, if available. The notice will be placed at necessary public entrances and service counters on our premises.

Information & Communications

Moore Packaging Corporation is committed to meeting the communication needs of all our customers. When communicating with a person with a disability, Moore Packaging Corporation will do so in a manner that considers the person’s disability and we will work with the person with disabilities to determine what method of communication works for them. 

Moore Packaging Corporation welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns so that we meet and surpass customer expectations while serving customers with disabilities. 

We will continue to respond to all customer feedback in a timely manner. Such feedback may be by telephone, in person, in writing, or by delivering an electronic text via email, on external device or otherwise. Moore Packaging will make their best efforts to provide a response in the same format in which the feedback was received.

We aim to make our websites accessible to everyone. All Moore Packaging Corporation web content will be assessed and evaluated on a regular basis for current accessibility conformance and potential barriers.

Employment & Recruitment

Moore Packaging Corporation is committed to fair and accessible employment and recruitment practices and continues to comply with all applicable legislation. Upon request, Moore Packaging Corporation will accommodate job candidates and employees in accordance with governing law that protects against harassment and discrimination. Additionally, we’re committed to providing reasonable accommodation for applicants with disabilities throughout the entire recruiting process.

Return to Work Process

Moore Packaging Corporation maintains a documented return to work process for its employees who have been absent from work due to a disability and who require disability-related accommodation to return to work.

The return-to-work process outlines the steps Moore Packaging Corporation will take to facilitate the return to work and will include documented individual accommodation plans as part of the process.

This return-to-work process will not replace or override any other return to work process created by or under any other statute (i.e., the Workplace Safety Insurance Act, 1997).

Performance Management, Career Development, and Advancement 

Moore Packaging Corporation strives to meet the accessibility needs of all employees. Managers and HR teams work with employees to provide accommodation and remove barriers to performance, career development, and advancement.

Design of Public Spaces

Moore Packaging Corporation will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces include:

  • Outdoor public eating areas
  • Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals
  • Accessible off-street parking
  • Service-related elements like service counters and waiting areas.

Moore Packaging Corporation will put procedures in place to prevent service disruptions to accessible parts of its public spaces.

More Information

For more information on the Accessibility Plan, or to provide feedback, please contact: